The Candy City must be notified within 24 hours of receipt of the item(s) that you wish to return. The Candy City must be notified within 24 hours after delivery that you wish to return something, returns will not be accepted on any products under any circumstances if we are not notified. Returns must be authorized prior to return by Customer Service and a RA number given. The RA# should be placed on the outside of the box for faster processing of your refund. Once Customer Service approves an RA# for you the shipping address and instructions will be included in that email.
Returns cannot be accepted on any opened items and returns will not be accepted on any bakery products, examples are but are not limited to: Linden's cookies, Entenmann's products or Hostess Drakes these products are bakery items and being such have a very limited shelf life on average of 7-28 days so opened or not - returns will not be accepted on such items. Returns on normal (non-bakery items) must be received back to us no later than 7 business days from date of authorization from Customer Service otherwise a 50% restocking fee will be applied.
Once the item(s) have been received back to us we will inspect them to make sure nothing has been opened and everything you returned is accounted for. Once that is done, the appropriate amount will be refunded to your form of payment, if for some reason, we cannot issue a credit to your form of payment (Visa, Amex, MasterCard Gift Card or an expired credit card) a store credit will be issued in the form of a Gift Certificate that can be used on your next purchase. Refunds are normally processed within 24 hours of an item being returned. Postage on the original shipment will be charged at the full rate if an item(s) are returned, not the discounted flat rate that you received when the items were purchased i.e. $6.95, $8.95, $9.95 and so on. Those rates are offered with the understanding that you are keeping the items. Return postage is the customers responsibility and must be returned using a tracking number and insured - The Candy City does not refund postage once an item has shipped or refund the cost of shipping for any item(s) that you may be returning to us.